Commercial Clients
Commercial Plumbing & Heating for Facilities Managers
SLA-backed response times, dedicated account management, and compliance documentation that holds up to regulatory scrutiny. This is what commercial clients should expect.
Why Commercial is Different
Commercial plumbing and heating management is fundamentally different from domestic service. The scale is larger, the compliance requirements are more complex, the consequences of failure are more severe, and the documentation demands are more rigorous.
A facilities manager responsible for a multi-site retail estate, a regional NHS property portfolio, or a chain of hotels cannot rely on the same service model as a homeowner who needs an annual boiler service. They need a contractor who understands commercial building services, who documents everything, who keeps compliance records up to date without being chased, and who provides a genuine single point of contact — not a different person every time they call.
Advance Plumbing built its commercial division specifically to meet this need. We do not attempt to apply a domestic service model to commercial accounts. The processes, the people, the documentation systems, and the SLA structures are designed from the ground up for commercial requirements.
What You Get
Dedicated Account Manager
A named individual who coordinates all your jobs, manages compliance deadlines, and is your single escalation point for any issue.
SLA-Backed Response Times
Written response time commitments. Typically 4 hours critical, 24 hours standard. Customisable to your operational requirements.
Full Compliance Documentation
Gas safety certificates, service records, risk assessments, and commissioning documents issued promptly after every visit.
24/7 Emergency Cover
Priority emergency dispatch for contracted clients. No separate call-out charge within agreed contract terms.
Monthly Service Reports
Consolidated monthly reports covering all jobs completed, compliance deadlines, and upcoming scheduled visits.
Multi-Site Coordination
Single contract managing all your sites. One invoice, one account manager, one point of contact.
Sectors We Serve
Healthcare
NHS trusts, GP practices, private hospitals, care homes. Familiar with HTM compliance requirements.
Retail
National retail chains, shopping centres, supermarkets. Out-of-hours service with minimal disruption to trading.
Hospitality
Hotels, restaurants, leisure facilities. Reactive callout and planned maintenance to minimise guest impact.
Office & Commercial
Grade A office buildings, business parks, flexible workspace. Coordination with building management systems.
Education
Universities, schools, academies. DBS-checked engineers. Compliance with education sector access requirements.
Industrial & Logistics
Warehousing, manufacturing, distribution. Commercial gas and large-format heating and process pipework.
Residential Landlords
Portfolio landlords and property management companies. Annual CP12 programmes and reactive repair.
Local Authority
Council housing portfolios, public buildings, leisure centres. Framework contract experience.
Mixed-Use Developments
Complex mixed-use schemes with both commercial and residential components.
Discuss a commercial contract
Our commercial team will assess your requirements, visit your site where appropriate, and provide a detailed proposal covering scope, SLAs, documentation, and pricing.